Privacy Policy

Last Updated: May 13, 2026

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, and profile photo when you create an account
• Property Information: Property details, addresses, photos, documents, and related data you upload
• Financial Information: Rental payment records, invoices, and transaction history
• Communications: Messages, support requests, and feedback you send us

1.2 Information Collected Automatically

• Usage Data: How you interact with our platform, features used, and time spent
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, and pages viewed

1.3 Information from Third Parties

• Google Sign-In: When you sign in with Google, we receive your name, email, and profile picture from your Google account
• Payment Processors: Transaction confirmations from payment service providers

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our real estate management services
• Process property listings, tenant applications, and rental payments
• Send you important updates about your properties and account
• Respond to your inquiries and provide customer support
• Ensure the security and integrity of our platform
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to improve user experience

3. Information Sharing

We do not sell your personal information. We may share information in these circumstances:

• With Your Consent: When you explicitly authorize sharing
• Property Transactions: With relevant parties (landlords, tenants, agents) involved in property transactions you participate in
• Service Providers: With trusted vendors who help us operate our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure cloud infrastructure with regular security audits
• Access controls and authentication requirements
• Regular security monitoring and incident response procedures

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data as required by law or for legitimate business purposes (e.g., financial records for tax compliance).

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@qe-ja.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place when transferring data internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.